Topic: why not use FAQ Knowledge Base
An FAQ is a relatively short list of some of the most common questions that are asked of customer support and their answers.
Effective FAQ based on Knowledge Base should fit in to allow for more effective management on all network levels and for fixing problems in a timely and adequate manner, in particular. It always provide by php web-based helpdesk system.
Other features that can be provided by FAQ web based helpdesk system:
-Can map your network
-Can keep track of licenses
-Can monitor your network and bandwidth
-Can manage changes and configurations
-Can handle issue management and trouble tickets with ease
-Can provide customer support anytime and anywhere
-Can inventory your hardware and software across the enterprise
A good service is a key of a company. There will be many loyal customers if a company has a god service. A php helpdesk system can do a lot to maintain the relationship with customers.Make sure to choose what that is suitable for your business.